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OLUV Jewelry Warranty Policy

1. Warranty Period
  • This warranty policy applies to all jewelry products purchased through the OLUV Jewelry official website.
  • From the date of purchase, your product is covered by a 3-year warranty.
2. Coverage of Warranty
  • We guarantee that your purchased jewelry products will be free from material and manufacturing defects under normal use.
  • Should your jewelry exhibit such defects within the warranty period, we will provide a replacement of equivalent value.
  • Please note that this warranty policy only provides replacement services and does not include repair services.
  • A replacement or repaired product assumes the remaining warranty of the original product or 90 days from the date of replacement, whichever is longer.
3. Exclusions and Limitations
  • This warranty does not apply to damage caused by normal wear and tear, abuse, accidents, unauthorized repair, or modification.
  • This warranty does not cover lost or stolen jewelry products.
4. Obtaining Warranty Service
  • To obtain warranty service, please contact the OLUV Jewelry customer service team and provide the following information: (a) The product you purchased. (b) Your sales receipt showing the date of purchase. (c) Photos of the product requiring warranty service and the reason for the warranty claim.
  • Our customer service team will guide you through the subsequent replacement process.
5. Regional Specificity
  • This warranty policy applies globally to products purchased through the OLUV Jewelry official website.
6. Legal Liability and Consumer Rights
  • This warranty policy does not affect other rights consumers may have under local laws.
  • We shall not be liable for any indirect damages arising from product defects or malfunctions.
7. Product Care and Maintenance
  • We recommend regularly cleaning and inspecting your jewelry to maintain its best condition.
  • Avoid exposing your jewelry to harsh chemicals or environments, such as swimming pools, hot tubs, etc.
8. Contact Information
Note:

This warranty policy is effective from January 1, 2024 and applies to all products purchased through the official website after this date. OLUV Jewelry reserves the right to modify this warranty policy.

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